ITSM Change Management
Gain full control over the change management process with Unicorn Systems’ solutions, built on Atlassian products. Simplify approvals, reduce risks, and ensure smooth collaboration between business, IT, and development teams.
Efficient Change Management Implementation
The implementation of the change management process is seamless and fast thanks to Unicorn Systems’ solutions, built on Atlassian tools (particularly Jira and Jira Service Management). Our consultants can connect the worlds of business, IT, and development through a well-structured workflow, tailoring the solution to your company’s specific needs. This ensures that everyone works in an environment they know and understand, increasing both the success rate and the volume of implemented changes.
Objective of the Change Management Process
The main goal of the process is to manage the entire life cycle of changes and enable the implementation of those that bring real value — all while minimizing disruption to IT service delivery. This leads to greater stability and alignment of services with evolving business needs. Properly managed change processes increase the success rate and volume of implemented changes, optimise costs and reduce the negative impact on the production environment.
Standardized Workflow for Managing and Implementing Changes
Unicorn introduces a structured approach to change management based on a predefined workflow that ensures proper recording, assessment, approval and implementation of changes. This approach helps reduce risks, outages and failures, while preventing duplicate effort caused by unsuccessful changes. Change requests can be created by employees or clients through Jira Service Management or by IT and software teams via Jira. The entire solution can be tailored to the specific business requirements of each client.
How Do We Find Out?
Workflow
The user is guided through the entire process by a well-designed and properly configured workflow that ensures completeness and consistency at every step
Overview
The client can monitor task status in real time and respond to changes instantly
Reports
Using reports and dashboards, it is possible to track the overall project status as well as an overview of individual or team tasks
Notifications
Users are informed about changes through alerts and can easily prioritise their requests
Search
Full-text search makes it easy to link tasks quickly, tag them, and streamline information management
How the Change Management Process Works?
The change management process consists of several consecutive steps that ensure transparency, control, and a smooth flow of each change within the IT environment.
Creation
Every change begins with the recording of a request — it can be created by an employee, an IT team member, or a client through Jira Service Management.
Assessment
The change is evaluated in terms of its benefits, risks, and impacts. The goal is to determine its relevance and priority within the organization’s business objectives.
Approval
In this phase, responsible stakeholders decide on the next steps. The approval process follows predefined rules and access permissions.
Planning
After approval, the required resources, timeline, and team responsibilities are defined. All information is recorded within a clear and structured workflow.
Implementation
The change is carried out according to the prepared plan. During implementation, all actions and comments are automatically recorded, ensuring complete traceability.
Impact Review
In the final stage, the effectiveness of the change, its benefits, and any side effects are evaluated. This creates an opportunity to improve future processes.
Waiting for Information
If additional documents or confirmations are required during the process, the workflow automatically moves to the “Waiting for Information” state to ensure the process remains complete and consistent.
Atlassian Tools for Change Management
Looking to improve change management in your organization?
We help companies implement ITSM processes, workflows, and automation in Atlassian Jira Service Management to make changes faster, safer, and more efficient.
Contact us