Implementation of a Group CMDB
Initial Situation
Statement from an EmbedIT Representative
“As part of the standardisation of IT Service Management across the Home Credit Group, it was necessary to implement a solution that would enable a unified approach to dealing with service requests. The project also included the implementation of a group CMDB, which was then to be used to support the processes by enabling automated data collection to the maximum extent possible. Subsequently, EmbedIT and the specialists from Unicorn Systems formed one team, with Unicorn Systems in particular supplying knowledge of the CMDB solution Insight, which is part of the JIRA Service Management tool. We integrated more than 20 data sources in the CMDB area, including business services, application services, technology or organizational data and set up a process for regular data transfer and necessary updates. In 18 months, together with Unicorn Systems, we were able to successfully deploy a unified ITSM approach addressing each ITSM area (incident, problem, change, service request, security, etc.. ) within the Home Credit group and replace local ITSM tools and processes.”
Fenik Pavel, Home Credit International a.s.
Our Solution
The scope of the project, its complexity, and expected deliverables/outputs required support and extended technical know-how and experience from Unicorn consultants.
After an initial analysis phase, the Insight (Asset and configuration management) product, which is part of Atlassian's JIRA Service Management application, was selected as an adequate tool to cover the majority of the requirements.
Insight - Asset and configuration management provides a quick and easy way for teams to link assets and configuration items to service requests, incidents, issues, changes, and other requirements, to gain a coherent context.
Consultants from Unicorn Systems contributed to the overall solution by designing and implementing a data server/collector that provided: collection of configuration item information, the ability to store data relationally, use a consistent output file format - JSON, and user-friendly filtering of stored data at the parameter level in requests.
This implementation covered and eliminated inconsistencies in data, data structures, and formats from all input sources on the EIT side, while significantly boosting overall data processing performance. The output, "clean" data, was easily interpreted and stored in the CMDB - Insight tool.
The solution met the defined expectations. The configuration database in the Insight tool works with correct, correct and consistent data, thus meeting all the requirements and needs defined when it was integrated into EmbedIT's application and infrastructure ecosystem.
EmbedIT appreciated the expert opinion and approach of the consultants from Unicorn Systems. The collaboration continues, and the partnership and strategic relationship continues to develop.
About EmbedIT
Czech IT company with global presence in Europe and Asia and technology partner of an international consumer finance provider.
Founded in 1997, Home Credit Group is an international consumer lender in 9 countries. It focuses on providing responsible loans to people with limited or no lending history. Home Credit Group's services are simple, easy to use and fast.
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