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REFERENCE - KOMERČNÍ BANKA

Financial Guide in the New Era of Banking

The Financial Guide application (FINK) helps Komerční banka (KB) advisers conduct higher-quality business conversations with retail clients about the health of their finances. FINK streamlines communication and provides financial recommendations, contributing to a better understanding of client needs and the optimization of their financial plans. Unicorn has been involved in the development of the tool since 2020, and together with KB is advancing digital financial advisory toward greater efficiency, reliability, and an improved client experience.

Initial Situation

Komerční banka has long aimed to equip its advisers with modern tools that allow them to quickly understand a client’s financial situation and focus on providing advice rather than handling administrative tasks. However, the previous solutions were not sufficiently integrated and did not offer a unified, real-time view of the client. This created the need for a compact, intuitive, and data-driven application that would give advisers clear context and help them conduct conversations in a structured and efficient manner.

Statement from a Komerční banka Representative

“We have been successfully collaborating with Unicorn for many years on the development of the FINK application and other components of our financial advisory ecosystem. Unicorn specialists have contributed to the analysis and overall application design, as well as to front-end and back-end development and production support. I look forward to working together on future versions of KB’s financial advisory components.”

Václav Čadek, Product Owner

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Our Solution

Since May 2024, the FINK application has also been available to clients in the so-called New Era of Banking — that is, to clients migrated or onboarded into KB+. Thanks to this, financial advisors can now use FINK to serve all KB clients without exception.

The FINK application has brought several significant benefits to the advisory process:

  • Improved quality of advisor – client conversations by consolidating all key product information in one place.
  • Personalized financial recommendations tailored to each client, including specific product offers.
  • Increased product sales, particularly in the areas of insurance, investments, and savings products.
  • Time savings and higher efficiency for financial advisors, who can focus on key client issues thanks to automation of routine tasks and better management of the client’s financial situation.
  • Support for long-term financial stability, contributing to higher client satisfaction and loyalty.

Unicorn specialists participated in the analysis and overall application design, as well as front-end and back-end development. The entire solution was engineered to ensure optimal performance, reliability, and the ability to scale further.

The detailed requirements analysis covered both business and technical specifications, forming the basis for the application’s architectural framework. The user interface was designed with a strong focus on clarity and ease of use. In addition to implementing the application’s internal logic, the back-end development ensured seamless integration with existing KB systems and the implementation of all server-side processes. Unicorn specialists continue to support the application in production, ensuring its smooth and reliable operation.

About Komerční banka

Komerční banka is one of the leading banking institutions in the Czech Republic and in the Central and Eastern European region. It is part of the international Société Générale (SG) Group and provides a comprehensive range of retail, corporate, and investment banking services. Other companies within the Komerční banka financial group offer specialized services such as pension insurance, building savings, factoring, consumer loans, and insurance. More information: https://www.kb.cz.

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170 00 Praha 7, Czech Republic

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