Takeover of the Banking System BankKlient

Unicorn Systems succeeded in the tender with the offer of the "ICT solution takeover" service. This is a standardized service that allows for the takeover of a solution previously developed and/or managed by the client or a third party in a controlled and predictable manner.

The BankKlient system was managed and developed by MMB's internal resources for a long time until the takeover. Handing over the system to the Unicorn Systems team brings MMB advantages such as:

• Guarantee of long-term sustainability of know-how
• Guarantee of SLA parameters according to the needs of MMB and its clients
• Proactive approach to dealing with technological debt
• Expandability of the team for application development needs
• 24x7 Helpdesk support
• and many others.
  

The takeover of the BankKlient system took place in 4 basic phases. Starting with an introductory workshop, where the current status was mapped from the perspective of the system status, its documentation, and established operational and other processes. After mapping the current situation of the system, the team followed up with a technical analysis of the system, where they learned about the details of the solution. In the next step, which took place partly in parallel with the technical analysis, the team took over all the documentation for the system. Subsequently, it was possible to start pilot support, which provided a benchmark for the real operation of the system, its support, and also the frequency and complexity of the problems solved. By consistently following all the phases, Unicorn had a functional instance of the system, documentation and sufficient know-how to take full responsibility for the system and provide MMB with quality services associated with the required SLA parameters.

The Unicorn Systems team took over the BankKlient system under its administration, through systematic and controlled work, and started routine support with the possibility of future development from a technological and functional perspective.

The "Support and Development" services, with which Unicorn Systems followed up on the takeover of the BankKlient system, represent a quality service that the Unicorn Systems team meets MMB's expectations and allows MMB to continue to provide quality services to its clients who use the functionalities in the home banking sector.