Operations

The solution ensures the stable and secure operation of cloud systems. Leveraging ITIL principles and expertise, we combine monitoring, fast incident resolution, request management, and continuous improvement to keep your infrastructure reliably growing with your business.

Comprehensive Cloud Environment Management

Cloud Environment Operations ensures the smooth running of your systems. Key areas:

Monitoring & Incident Management – proactive monitoring, incident resolution, patching, and backups
Service Request Management – managing changes, issues, and backups to ensure stability
Continuous Improvement – optimising architecture and data

FinOps ensures cost efficiency and maintains a balance between performance and expenses.

Illustrative diagram showing the operation and support of a cloud environment after application migration or refactoring, including monitoring and incident management, service request management, continuous improvement, and ongoing FinOps governance.

Clear Reporting and Cloud Coverage

As part of operations, we provide regular reporting:

Monthly reports with key events and statistics
Service review meetings held monthly or quarterly
Ad-hoc reports for specific client needs

The technical scope includes cloud services/assets:

Infrastructure (IaaS)
Platform (PaaS)
Classification according to a simplified ISO/OSI model

Illustrative diagram showing the technical scope of regular cloud environment reporting based on a simplified ISO/OSI model, including networking, storage, identity and access management, virtual machines, the operating system, and cloud platform services, with items usually in scope and out of scope indicated.

Monitoring & Incident Management

Cloud Operations focuses on proactive monitoring and incident resolution, including collaboration at the application layer, patching, and backup and restoration. Thanks to predictive monitoring and IaC, most incidents are resolved before they occur, and critical applications have a response time of up to 10 minutes.

Illustrative image showing cloud environment monitoring, incident resolution, and oversight of digital infrastructure security.

Service Request Management

Service Request Management handles activities outside monitoring and incident management, including change management, problem management, and backup/restoration management. Change management covers cloud service upgrades, environment changes per client or development team requests, and documentation. Problem management removes root causes of recurring incidents and works with application teams to resolve them.

Continuous Improvement

Continuous Improvement of the cloud environment is essential for continuity, security, and operational efficiency. We regularly evaluate and propose improvements in automation and management efficiency, new cloud services from vendors, cost and financial metric reviews, and security.

Standard SLA Values

We typically provide cloud operations according to the following SLAs.

Illustrative diagram showing standard SLA levels for cloud operations in Gold, Silver, and Bronze variants, including service coverage, response times for tickets, and typical use for critical, testing, and development environments.

What our customers ask us (FAQ)

Find answers to the most frequently asked questions about operations.

How can we ensure reliable cloud operations without constant involvement from our internal IT team?

Cloud Operations provides continuous monitoring of cloud environments, automates routine tasks, and enables rapid incident resolution. This allows internal teams to focus on strategic initiatives instead of spending their time on day-to-day operational activities.

How quickly can we detect and resolve issues in a cloud environment?

Modern cloud operations rely on continuous monitoring, automated alerts, and proactive system health assessments. This makes it possible to identify potential issues before they impact users or disrupt critical business processes.

How can we keep our cloud environment secure as it grows?

As the number of services and users increases, so does the need for effective security management. Cloud Operations includes regular configuration reviews, access management, security monitoring, and support for compliance with internal policies and regulatory requirements.

What happens if there is an outage or an unexpected incident?

Operational support includes established processes for incident management, service recovery, and minimizing business impact. With predefined procedures in place, organizations can respond more effectively to unexpected events and reduce system downtime.

How can Cloud Operations support the long-term development of our cloud environment?

Cloud Operations is about more than just resolving incidents. It also includes ongoing optimization of performance, capacity, costs, and operational processes. This provides organizations with a stable foundation for future cloud growth and the effective adoption of modern technologies.

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Executive Briefing Centre - Classic 7
Jankovcova 1037/49
170 00 Praha 7, Czech Republic

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