Secure and Flexible Operation of IT Solutions
We ensure reliable 24/7 operations in a multicloud hybrid environment you can depend on.
Enterprise-grade Modern Information Systems
- Comprehensive management of hybrid multicloud IT environments combining public and private clouds with on-premise infrastructure
- Operational services delivered in accordance with SLA, with a strong focus on high availability, performance, security, and business continuity
- Active monitoring, management of virtual servers, networks, storage, and cloud tools, including configuration and incident resolution
- Services based on internationally recognized standards
- Advanced security measures: regular audits, penetration testing, vulnerability management, and compliance with security standards
- 24/7 continuous access to the knowledge base and operational documentation online
- A team of qualified ICT specialists with experience in both technology and business process management
Secure, Efficient, and Available IT Operations in Hybrid Multicloud Environments
With over 30 years of experience in the delivery and operation of information systems, we provide, through our product Operation, a standardized and practice-proven, cost-effective cloud and on-prem operation of IT solutions. This includes supervision and management of IT infrastructure provisioned in on-premises, public, and private clouds, supported with regular monitoring, auditing, and implementation of preventive checks.
We guarantee the availability, functionality, and usability of IT, including full outsourcing, enabling customers to focus on their core business. We adhere to the strictest Service Level Agreements (SLAs) and deliver our services 24/7, anywhere in the world.
Tailored IT Operations Aligned with Your Environment and Business Needs
We offer the Operation product in a variety of forms following proven standards and using well-known technologies tailored to our clients’ needs. Based on agreed operation architecture, we provide operation services of modern, microservice-enabled solutions built for the cloud offering high flexibility, scalability, and resilience.
This approach allows you to take advantage of the best features and pricing of each provider. Our teams then take care of orchestration, deployment, and resource provisioning, enabling a smooth, cost-effective operational experience with enhanced scalability options.
ADDED VALUE FOR THE CUSTOMER
Secure, Available, and Efficient Operation of IT Systems in Compliance With International Standards
- Extensive experience and expertise in modern IT operations of various solutions in cloud/on-prem environments
Experience in the field of proven cloud providers, technology stacks and corresponding tooling. - Compliance with international security standards, procedures and ISOs reflecting current and upcoming legal, regulatory, and client-specific requirements, as well as certification standards
In Unicorn, we provide our services in compliance with the ITIL standard and standards ISO 9001, ISO 14001, ISO/IEC 20000-1, ISO/IEC 27001. - Ensuring routine IS and IT infrastructure Operation at the required level of availability and functionality
Providing services strictly in line with contracted service level agreements, focusing on monitoring and outage prevention. - A team of qualified, dedicated, and highly motivated specialists with long-term experience
We have a team of ICT specialists with knowledge of business processes and IT technologies. - Respecting our clients’ processes – we can adapt!
We insist on process and communication standardization, but this does not mean that the client has to completely change well-functioning processes. - 24/7 access to operation documentation
The know-how required for ensuring the Operation is recorded in operation documentation available online via the Plus4U.net web service.
Our Clients
FAQ: IT Operations – Availability, SLAs, Monitoring, and Cost Optimization
Learn how to ensure high system availability, manage SLAs, monitor performance, and optimize IT operations costs.
What does IT operations include?
IT operations includes managing, monitoring, and running IT infrastructure, applications, and services. The goal is to ensure availability, performance, and security. It typically covers server management, cloud services, incident management, and operational support.
How do you ensure high availability of IT systems?
High availability is achieved through monitoring, redundancy, automation, and well-defined processes. Disaster recovery planning and regular testing are also essential. Modern IT operations minimize downtime using automation and cloud-based solutions.
What is an SLA and why is it important?
An SLA (Service Level Agreement) defines the guaranteed level of service, such as system availability or incident response time. It helps set expectations and measure service quality. It is essential for managing the relationship between provider and client.
How does IT system monitoring work?
Monitoring tracks performance, availability, and system behavior in real time. It helps detect issues early and respond before they impact operations. Modern tools use automation and data analytics for predictive incident detection.
How can you reduce IT operations costs?
IT costs can be reduced by optimizing infrastructure, automating routine tasks, and using cloud services. Regular resource usage analysis and FinOps practices are also important. Effective IT operations balance performance and cost.
Why outsource IT operations?
Outsourcing IT operations allows companies to focus on their core business while leveraging expert knowledge. It improves efficiency, access to specialists, and cost control. It is especially useful for complex IT environments.
How are IT operations related to security?
Security is an integral part of IT operations and includes data protection, access control, and monitoring of security incidents. Regular updates and testing help minimize risks. Companies like Unicorn Systems follow standards such as ISO/IEC 27001 to ensure security.
How do you prepare IT operations for AI and automation?
Preparation involves centralizing data, automating processes, and implementing modern monitoring and management tools. AI can support predictive incident detection, performance optimization, and automated issue resolution. Strong IT operations is the foundation for effective AI adoption.
Interested in learning more about our approach and expertise in IT Operation?
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