JAM –Information System Implementation – Requests Module
A new information system for PPAS, called JAM (Jira Asset Management), has been implemented by Unicorn Systems HSI s.r.o.
Starting Point
Statement of Pražská plynárenská Distirbuce
"The Unicorn COW solution came as a very nice surprise both in terms of its potential functionality and in terms of its integration capabilities, promising the stability of the core of a globally proven platform. The solution also meets the needs of our long-term strategy of business architecture development and operation.
Throughout the project implementation, we were happy that we could rely on experience and a high level of expertise of the contractor’ team, which resulted in very smooth coordination of all involved parties, including PPD’s internal employees, as well as external parties and partners."
Mgr. Jindřich Zenger, Pražská plynárenská Distirbuce, a.s.
Our Solution
The JAM information system is designed to support the processing of ‘gas service requests’ delivered to the customer’s environment via multiple channels (web portal, data box, mail, internal CRM). JAM shall keep records of the requests, facilitate the internal mark-up and approval processes, and generate and distribute necessary documents to source systems or to the file service.
The system builds on the Unicorn COW (Construction Workflow) product line and Atlassian Jira Software Data Center platform, which serves as its central workflow engine and integration platform for the request agenda, while supporting a vision for future development of associated construction processes.
Several unique components have been added to the solution, including HSI Reports to generate documents from available templates, which can be signing electronically, and the DMS Bridge plug-in to establish a secure connection to the internal document storage system.
JAM provides:
- End-to-end workflow for various request types (both external and internal);
- Request management, classification, and processing;
- Links between requests and documents, associated with the gas network construction process;
- Optional mark-up and electronic signing processes;
- Integration to critical PPAS’s systems:
- Technical operation system;
- SAP – CRM module;
- GIS – graphical and cadastral data;
- V3S – web portal;
- File service; and
- DMS – central document storage.
Historical requests and documents have been migrated from the existing base, as a part of the JAM deployment.
The system architecture runs on the Microsoft Azure environment, providing high availability and scalability, as well as a user-friendly interface.
At present, the JAM system and its Requests module run in the production environment. In the next stage, which has already started, the system will be expanded to support our network construction process.
Customer Benefits
- Accelerating and Simplifying the Request-Related Agenda – eliminating manual transcription, while reducing the processing time.
- Centralisation and Digitisation – a common system for filing, storing, and approving requests.
- Improved Integration – direct links to mission-critical business systems of PPAS.
- Higher Transparency and Control – clearly defined workflow, history, and reporting.
- Flexibility and Scalability – both existing and new processes can be modified to meet emerging needs.
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