Effective Use of Atlassian Tools and Skills Development at DHL
Consulting Support
DHL is a global leader in logistics. It operates in more than 220 countries worldwide and helps its customers every day to overcome boundaries, enter new markets, and grow their business.
Development of Know-how and Expert Consultations
Knowledge transfer took place through workshops, consultations, and active support during service interventions. The collaboration also covered onboarding and training of new team members.
Configuration, Scripting, and SLA Request Handling
Due to the nature of the requests, advanced technical and business knowledge was often required, which is why they were addressed through consultations with DHL teams across Europe. Some of the requirements were implemented using Groovy scripting in Jira and Confluence.
Long-term Partnership and Licensing Support
As a certified Atlassian partner, Unicorn Systems has been providing DHL with Atlassian licenses, long-term service support, SLA-based request handling, and knowledge development.
Thanks to this partnership, we systematically strengthen the team’s competencies, increase their independence in managing the tools, and support the effective use and development of Atlassian solutions within DHL.
“We value our cooperation with Unicorn Systems very positively. We particularly appreciate the sharing of knowledge and know-how, which helped us expand and deepen our expertise in Jira and Confluence tools, plugins, and scripting. Throughout the cooperation, we could always rely on Unicorn for both technical and business-related requests, and we always received support. The communication was professional and beneficial not only for us but also for our customers.”
Senior project manager, DHL
