How We Made DESO Development Work More Efficient
Working Days of Solution Delivery
Tools in One Package
Platform That Brings Everything Together
Clear Division of Work
DESO employees are involved in sophisticated solutions for the colour industry thatcompanies around the world use. DESO must therefore work efficiently and have a complete overview of internal management and work distribution. This includes the ability to respond to the needs of their customers on time and to be able to advise them correctly.
Sharing information is the alpha and omega not only in software development. For requirements solvers, developers and managers alike, having all the information at hand is crucial. Therefore, the client needed tools to help them manage their work efficiently, share know-how and solve their customers' requirements or problems. First and foremost, it was about improving user support, timely task resolution and information sharing.
DESO development is an established IT company with a 20-year history. It delivers sophisticated software solutions to its customers in the paint industry. Its clients include not only paint manufacturers but also tinting machine manufacturers, colourants and service providers.
With our help, DESO now develops software for companies in the industry more efficiently and solves client requirements much faster.
More Time for Projects
Above all, the supplied tools save valuable time. DESO now has an overview of everything and can easily manage not only customer requests but also the development of its software. Jira Software, Jira Service Management and Confluence are modern tools that enable the company to collaborate efficiently. In addition, the Jira ecosystem supports agile approaches to work, such as scrum.
As an Atlassian partner at Unicorn, we were able to efficiently configure the various products. We also provided the client with professional consultation on how to set up the different processes. The cherry on top is the connected ecosystem that allows them to work with information across all tools.
Connected Ecosystem
"A nice bonus came in the area of communication and consulting. Any unplanned changes were handled quickly by the Unicorn team. This gave me time to focus on the business processes. If you are looking for Jira consulting or administration tools, I recommend Unicorn Systems. You can leave everything to them and focus on your business and its operations," adds Bohdan Cvejn, Head of Delivery at DESO development.
The company can now better handle customer requests and solve problems. DESO also has a better overview of software development thanks to a modern environment supporting an agile work approach. As a result, the company works faster and more efficiently.
Key Benefits
Increased Work Efficiency
Better task overview and centralized information reduce the time spent on administration and allow teams to focus on their actual work.
Customized Tool Configuration
Configuring Jira, Confluence, and Service Management according to specific company processes ensures that the tools support daily workflow—not the other way around.
Support for Agile Workflows
Modern software allows you to plan, evaluate, and continuously optimize your work. This helps projects move faster and with higher quality.
All in One Place
For the client, we configured and implemented a total of 3 Atlassian tools in the cloud environment:
- Jira Software to handle requests and tasks,
- Confluence for logging and information sharing,
- Jira Service Management, which provides user support for end customers.
The systems help to efficiently receive and resolve customer issues, as well as develop or fix software.
The client approached us with specific requirements that the tools should meet. Our delivery included a complete solution from A to Z. We first prepared a solution design, then configured the tools, selected appropriate extensions and created the structures of the individual systems.
"I decided to work with Unicorn Systems based on my previous experience with their Jira implementation solution. As I expected, the implementation parts were handled by people who know the system to the core, this led to a quick setup. We adopted the entire Jira Cloud solution in a matter of days."
Head of Delivery v DESO development
