CMDB – The Foundation of a Well-Managed IT Environment
Clear Asset Management
Gain a complete overview of your assets, understand the context with clear visualization and have all the evidence for planned changes. By minimizing risk and understanding the subsequent impact of changes, you'll be able to resolve major incidents at high speed and gain happier customers and employees.
Linking of All Data
For example, in ITSM processes, a CMDB solution will automatically ensure that a specific request reaches the relevant team, the correct SLAs are completed and the system shows the solvers the additional details needed. In HR agendas, when a request for new equipment is made by a specific employee, the system will make sure that the request gets to the appropriate supervisor for approval.
Linking all the data will give you great visibility and organization to provide better service to your customers and consumers.
Approved Atlassian Assets platform
Our solution includes all the necessary steps of a successful CMDB - from data analysis and design of the configuration database structure to interfacing with processes, automation, autodiscovery, and integrations to other systems.
What Are the Benefits of the Solution?
Team Collaboration
Effective collaboration between teams
Flexible Structure
Flexible CI item structure
Automation
Automation of processes
Easy Integration
Integration with other tools
Visualization
Visualization of links
Asset Management
All asset information in one place
Incident Management
Fast resolution of incidents and requests
Imports & Reporting
Imports of different data types and reporting
Jira Cloud
Jira Cloud and on-premise
Why Choose Unicorn?
Top 10 Atlassian Solutions Provider in Europe
CIO Applications Europe, a technology magazine, has included us in Top 10 companies that provide solutions on top of Atlassian's platform.
We Build on Experience
We have been in the business for a long time. Thanks to our years of experience and partnership with Atlassian, we bring a unique solution combining native tool capabilities, scripting, plugins, and most importantly, knowledge and experience.
Our great added value is our own set of programming libraries, containing pre-made scripts of individual complete processes. At the same time, we also customize these pre-built processes according to the client's requirements.
All of this allows us to implement solutions in an innovative and agile way with constant interaction with the client instead of conventional processes.
We Are Here for You Throughout
For us, the sale is just the beginning. We design and implement solutions that meet the client’s business requirements and provide essential support for their operations. We support both solutions we deliver and those we take over, all built on the Atlassian platform. We provide user training and offer support in tackling new and non-standard operational tasks.
Behind Every Success Is a Team
Software development is a team effort. At Unicorn, we’ve been working together for over 30 years to develop first-class products and deliver innovative solutions for clients around the world.
Our team focused on collaboration solutions has 16 years’ industry experience and a broad track record of successfully delivered implementations used by dozens of companies. Our added value lies in our expert knowledge of Atlassian tools, a partnership-driven approach, and a solid grasp of each client’s processes. Thanks to our long-standing experience, we’re able to meet clients’ expectations and create original, bespoke solutions.
